On this page
The short version
- VoidStream is a player for media sources you already have. We do not host, sell or provide any films, channels or playlists.
- We keep what we need to run your account: your email address, profiles, devices, the sources you add and what you watch, so it follows you between devices.
- We never sell your data, show ads or track you across other apps and websites.
- Usage and viewing analytics help us improve VoidStream and are never collected for kids profiles. Crash reports are on unless you turn them off.
- You can delete your account at any time. We erase it after 30 days, or straight away if you choose.
This summary helps you read the policy. The full text below is what applies.
VoidStream LLC, an Oklahoma limited liability company at 362300 E Old Hwy 64, Cleveland, OK 74020, United States, runs VoidStream and is responsible for your personal data (“we”, “us”).
This policy covers the VoidStream apps, voidstream.tv and docs.voidstream.tv. If you have a question about it, write to privacy@voidstream.tv.
We collect only what VoidStream needs to work for you, plus what you choose to share with us. The table lists all of it.
| Data | Why | Optional? | Kept for |
|---|---|---|---|
| Email address and password | To create your account and keep it secure. We keep only a one-way hash of the password. | No | While your account exists |
| Profiles and parental PIN | To give each person their own space: names, pictures, kids settings and language. The PIN is kept as a hash. | No | While your account exists |
| Signed-in devices | To show and manage your devices, keep the app up to date and protect your account: each device’s name, type, platform, model and manufacturer, app and system version, and last use. | No | While your account exists |
| Your sources | To show your guide and library: server addresses, usernames and logins (encrypted and never shown again), and the channel lists, guide data and titles we read from them. | Per source | Until you remove the source or your account |
| Watch history and lists | To resume where you stopped and sync between devices: history, progress, favourites and lists, per profile. | No | While your account exists |
| IP address | To protect the service from abuse and to run sign-up, including the country it suggests. | No | 7 days; security records 90 days |
| Support messages | To help you when you write to us. | Yes | Until your request is resolved, then up to 12 months |
| Crash reports | To fix bugs. Passwords and stream addresses are removed first. | Yes, on until you turn it off | 30 days |
| Usage analytics | To improve VoidStream: which features are used and, separately, what is watched and for how long. | No; never for kids profiles | 30 days; anonymous reports up to 13 months |
| Purchases | To give you what you paid for: the plan and the store’s order or receipt reference. | Only if you buy something | As long as tax law requires |
We do not collect your location, contacts, photos, microphone or any advertising identifier. Payment card details go to the app store or payment provider you pay through, never to us.
When you play something, your device connects directly to the source you added, such as your own Plex or Jellyfin server or your IPTV provider. That source receives your device’s IP address and the login you gave it, and its own privacy policy applies.
VoidStream does not route your video through its servers and does not see the pictures or sound you watch. We do know which channel or title a profile starts, because that is how your history, progress and favourites work.
- To provide VoidStream: your account, profiles, guide, library, playback, updates and sync between devices.
- To keep it secure: sign-in protection, rate limits and investigating abuse.
- To support you when you write to us.
- To improve it, from usage and viewing analytics, and from crash reports you turn on.
- To meet legal obligations, such as keeping records of purchases for tax.
If you are in the European Union or the United Kingdom, our legal bases are: our contract with you, to run your account; our legitimate interest in keeping the service secure and in understanding and improving VoidStream, for analytics; your consent, for crash reports; and legal obligations, for records the law requires.
- Your account, profiles, devices, sources and viewing history: for as long as your account exists.
- When you delete your account, it closes at once and is erased 30 days later. Sign in during those 30 days if you change your mind. You can also choose to erase it immediately.
- Raw analytics events and crash reports: up to 30 days.
- Security records: up to 90 days. Raw IP addresses kept to investigate abuse: up to 7 days.
- Backups: they expire within 30 days, and any deletion is applied again before a backup is ever restored.
- Purchase records: as long as tax and accounting law requires.
- Reports that no longer identify anyone may be kept for up to 13 months.
- See and change your details in the app or on voidstream.tv.
- Delete your account in the app or on voidstream.tv.
- Turn crash reports on or off at any time in the app’s settings.
- Object to analytics by writing to privacy@voidstream.tv.
- Ask us for a copy of your data, or to correct it, restrict or object to its use, or move it to another service, by writing to privacy@voidstream.tv from your account’s email address. We answer within one month, or 45 days for requests under California law, and may need to confirm it is you.
If you are in the European Union or the United Kingdom, you can also complain to your data protection authority. If you are in California, know that we do not sell or share personal information for advertising, and we will not treat you differently for using your rights.
A VoidStream account is for adults: you must be 18 or older, or the age of majority where you live, to create one. An account holder can add kids profiles for their family. A kids profile holds only what the account holder sets up and its own watch history, and analytics are never collected for kids profiles.
We do not knowingly create accounts for children. If you believe a child has created an account, write to privacy@voidstream.tv and we will delete it.
We protect your data with encrypted connections, one-way hashed passwords and PINs, encryption of the logins you give us for your sources, strict access controls, and passkey sign-in for our staff. No system is perfectly secure. If you find a problem, tell us at security@voidstream.tv.
We run VoidStream from the United States. If you use it from another country, your data is transferred to and processed in the United States. Where the law requires it, we use appropriate safeguards with our providers, such as the European Commission’s standard contractual clauses.
When we change this policy, we post the new version here and update the date at the top. If a change is significant, we also tell you in the app or on voidstream.tv before it takes effect.
VoidStream LLC, 362300 E Old Hwy 64, Cleveland, OK 74020, United States. For anything about your data, write to us at the address below. For help with the app, see Support.