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Before you write
Look in the guides first.Setup, sources and common problems are covered for every device.
Check that VoidStream is up to date.Your version is in Settings › About.
Check that your source works in its own app.If your Plex server or IPTV service is down, VoidStream cannot play it either.
Restart the app.On a TV, close VoidStream completely and open it again.
Step-by-step guides on docs.voidstream.tv, in your language.
Email us and include:
- Your device: for example Fire TV Stick 4K Max, Android phone or Windows PC.
- Your VoidStream version, from Settings › About.
- What happened: what you did, what you expected, what you saw, and any message or request ID shown.
- The kind of source: Plex, Jellyfin or an IPTV playlist. Never send us its address or password.
For a copy of your data, corrections or other privacy requests, write from your account’s email address. We answer within one month.
You can delete your account yourself: sign in and choose Delete your account on the Account page of your dashboard.
Found a vulnerability? Tell us privately and include what you found and how to reproduce it. Never send real passwords or other people’s data. We confirm receipt within 5 business days.
If you paid through the Amazon Appstore, Google Play, the Apple App Store, the Roku Channel Store or the Microsoft Store, cancel or ask for a refund in that store. We cannot see your payment details or refund store purchases ourselves.